Refund Policy
At Mistral Innovations Ltd, we strive to ensure your complete satisfaction with our socks. If for any reason you are not satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions under which you may return items and receive a refund.
1. Eligibility for Refunds
Return Window: You may request a refund within 14 days of receiving your order. Items must be returned in their original condition and packaging.
Product Defects: If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
Incorrect Items: If you received an item that does not match your order, please notify us within 7 days of delivery.
2. How to Request a Refund
To initiate a refund, please follow these steps:
1. Contact Us: Send an email to [email protected] . Include your order number, a description of the issue, and any relevant photos.
2. Return Authorization: We will review your request and provide you with a Return Merchandise Authorization (RMA) number if applicable. This number is required for all returns.
3. Processing Your Refund
Once we receive the returned item, we will inspect it and notify you of the status of your refund.
4. NonRefundable Items
Custom or Personalized Items: Night lights that have been customized or personalized for you are not eligible for return or refund.
Clearance or Final Sale Items: Items marked as clearance or final sale are not eligible for return or refund.
5. Shipping Costs
Standard Returns: You are responsible for the cost of shipping the item back to us unless the return is due to our error (e.g., defective or incorrect item).
6. Contact Information
If you have any questions or need further assistance regarding our refund policy, please do not hesitate to contact us:
Email: [email protected]
We appreciate your business and are committed to providing you with the best possible service. Thank you for choosing Mistral Innovations Ltd.