Privacy Policy
At Mistral Innovations Ltd, we are committed to protecting your privacy and ensuring the security of your personal data in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, store, and protect your personal information.
1. Information We Collect
We may collect the following types of personal information from you:
Contact Information: Such as your name, address, email address, and phone number.
Order Information: Details related to your purchases, including payment information.
Device and Log Data: Information automatically collected when you visit our website, such as your IP address, browser type, and the pages you visit.
2. How We Use Your Data
We use your personal information for the following purposes:
To process and fulfill your orders.
To manage your account and provide customer support.
To send you important information regarding your orders or account.
To send marketing communications, with your consent.
To improve our website and services based on your interactions with us.
3. Legal Basis for Processing
We process your personal information based on the following legal grounds:
Consent: Where you have given us explicit consent to use your data for specific purposes.
Performance of a Contract: To fulfill our obligations under any contract or transaction with you.
Legitimate Interests: For our legitimate business interests, such as improving our services and marketing our products.
4. Disclosure of Your Information
We may share your personal information with:
Our employees, agents, and suppliers who need to know the information to provide services to you.
Credit reference agencies to prevent fraudulent transactions.
Third parties in connection with a business sale or reorganization.
Regulatory authorities or other third parties as required by law.
5. International Data Transfers
We ensure that any transfer of personal information outside the European Economic Area (EEA) is protected by appropriate safeguards, such as standard data protection clauses.
6. Data Security
We take reasonable measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. This includes using secure servers and encryption for financial transactions.
7. Your Rights
You have the following rights under GDPR:
Access: To request a copy of the personal information we hold about you.
Rectification: To correct any inaccuracies in your personal data.
Erasure: To request the deletion of your personal information.
Restriction: To limit the processing of your personal data.
Portability: To request a transfer of your personal data to another organization.
Objection: To object to the processing of your data for direct marketing or other purposes.
8. Retention of Data
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: [email protected]