At Mistral Innovations Ltd, we are committed to delivering your socks purchases promptly and securely. This Shipping Policy outlines the terms and procedures for the shipment of your orders.
1. Shipping Methods
The available methods and estimated delivery times are as follows:
Standard Shipping: This option provides a balance between cost and delivery speed. Orders typically arrive within 20 to 30 business days after dispatch.
Please note that these are estimates and actual delivery times may vary depending on your location and other factors.
2. Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method you choose. You will see the exact shipping cost during the checkout process before you complete your purchase.
3. Order Processing and Dispatch
Order Processing Time: Most orders are processed and dispatched within 5 to 7 business days from the date of purchase. However, during peak periods or if additional verification is required, processing times may be slightly longer.
Dispatch Confirmation: Once your order has been dispatched, you will receive a confirmation email with tracking information. This will allow you to monitor the progress of your shipment.
4. Delivery Locations
Please ensure that the shipping address you provide is accurate and complete to avoid any delays.
5. Tracking Your Order
You can track your order by using the tracking number provided in your dispatch confirmation email. You can visit tracking websites and enter your tracking number to get updates on your shipment.
6. Customs and Duties
For international shipments, customs duties and taxes may apply. These charges are the responsibility of the recipient and are not included in the shipping cost. We recommend checking with your local customs office for details on applicable fees.
7. Signature on Delivery
For highvalue shipments, a signature may be required upon delivery to ensure the package is received by an authorized person. If you are unable to be present at the time of delivery, please make arrangements to have someone available to sign for the package or provide alternative delivery instructions.
8. Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, please do not hesitate to contact us:
